"unauthorized access" (aka hacking) of our XBOX account a few weeks ago - here's the update.
After another phone call to XBOX, I found out that it can take up to FOUR TO SIX MONTHS to restore our account (meaning four to six months to return our points to us, to return our gamer tag to us, and to make sure that everything we've purchased or saved comes back into our name). The reason for this - our account was "migrated" to another region or country. (Apparently our account wanted to create a better life for itself and its children, be near better schools and drinking water, and not be judged for its accent or the colour of its pixels but the contents of its heart.) So they have to restore our account from scratch to be the way it was on December 29th, before the hacking started.
In the meantime, I can't access any saved games, I can't download information, I can't download content or new games, and I can't see leaderboards to know how we've done as players. I can't download stuff for our youth programs, like games for competitions or new content for Rock Band or Guitar Hero. I know this seems like a first world problem - oh no, I can't play video games! - but someone managed to hack into our account, steal our identity and steal the equivalent of money, and to me that is concerning. The fact that it is taking forever to fix the problem without any contact from XBOX - they've admitted they wouldn't have been in contact if I wasn't the one calling - is very concerning. They talk about unauthorized access, instead of using the words "fraud" or "theft"
As an aside...I think that's part of the problem. Using corporate speak sanitizes the matter. It isn't unauthorized access - it's theft, hacking, and fraud. It's illegal activity. Our account didn't migrate - it was forcefully moved to another location. Why make it sound okay?
As an aside, I spoke with Jennifer and Cody today at XBOX and they were very helpful. Patrick on January 27th was great, but last week's conversation with Kyle and Travis didn't go so well. Why today is the first time I'm hearing that it could take four to six months to restore our account I'm not sure.
Playstation network isn't secure and I think we can extrapolate that XBOX isn't as secure as we'd like, either. I've never heard anything about Wii getting hacked.)
May I suggest a few games for the Wii? If you want a good party game, I'd suggest Super Smash Bros., Mario Party 8 (although 9 is coming out shortly), and Mario Kart. Animal Crossing is a fantastic game and any of the Harvest Moon games. (Yes, a farming simulator. I remember when Raymond brought it home - a farming simulator? And I've played it for years and years and years!) It's a fun system for the whole family!
More updates soon...