Thursday, March 31, 2011

Where to get supplies in Canada!

I've tried to put a list together of my favourite suppliers in Canada (look to the right and possibly down for the short list), but I thought I'd add a little more information. Please add any I've left off the list: These are my favourite suppliers, but I know there are more out there! As with the others, this'll go into the frequently asked questions section for future reference.

Voyageur Soap & Candle (Surrey, B.C.) - I love this place! They have a retail outlet, so I can visit any time I realize I've forgotten something on my ever growing list of things to buy (which is constantly), and they donate tons of free ingredients and packaging to my youth groups, which is very kind and generous! At least 80% of the ingredients I use in the recipes on this blog come from Voyageur, and I get all of my surfactants (except SCI) from this store. They have amazing customer service, and they have some great recipes to get you started. I can't say enough about Voyageur - they're fantastic!

Aquarius Aroma & Scent (Mission, B.C.) - Monica's recently moved her shop into a new location on her property where you can browse for products and take classes, but she does ask that you make an appointment in advance. She is also a great supporter of my youth groups, giving me discounts and donating ingredients for the groups. This is only place I've been able to find SCI in Canada (Jordapon prilled, without stearic acid) and she has great mineral make-up supplies! She has great packaging - she has quite the eye for the wonderful and unusual bottles - and she has things like pipettes I can't get elsewhere. (Thanks for the correction, Monica!)

Suds & Scents (Abbotsford, B.C.) - Tanna has a great home shop that you can visit if you call in advance. She has a great selection of fragrances, mineral make-up, and other ingredients, and I love her cake fragrance oil! She is a soap maker, and she also supports my youth groups with discounts and free items (especially on mineral make-up ingredients, which can be quite pricey).

Soapcraft (Maple Ridge, B.C.) - Karen has the best shipping and delivery I've ever seen, with the products often coming before I get the invoice! (Overnight shipping for me - I'm about 100 km away from her shop.) She has a great selection of oils and butters, and she gets Brambleberry's fragrances so we don't have to order over the border. (She recently got Clementine Cupcake, my favourite fragrance ever!!!) Karen sends me all kinds of wonderful fragrance oils and other ingredients for my youth groups, and I go to her store first when I want to buy my butters, as she always has something new (like orange butter or green tea matcha butter). She has amazing prices on Incroquat BTMS and our silicones!

Creations from Eden (Edmonton, Alberta) - Randi is working hard to get those not found anywhere else ingredients into her shop - for instance, sodium stearate, GuarSilk, and disodium EDTA - and she brings in a lot of ingredients from the Herbarie and TKB Trading to save us the shipping and customs' costs. Her customer service is excellent, and she has loads of interesting oils and butters. Love this store!

Windy Point (Calgary, Alberta) - A new shop that carries a lot of our tried and true ingredients, such as BTMS-50, oils, and butters. I haven't ordered from them (yet), so I'd love to hear from you, my wonderful readers, about your experiences.

Update: I've ordered from Windy Point now and their ingredients and shipping is beyond compare! Holy cow! Five stars all the way! And Michele is working hard to get things unique to Canada like niacinamide and PEG-7 olivate (water soluble olive oil)!

Saraphina's Coastal Colours (B.C.) have some amazing looking micas! Check out the West Coast themed names as you drool over the pretty colours!

K&W Specialties (Ontario) have all kinds of amazing molds and other soap making things! Check them out!

Saffire Blue (Ontario) - Given the number of complaints you'll read below and given my own experience with the owners, I cannot in good conscience recommend this company in any way. There are so many companies with great feedback that I have decided to remove all but this reference to the company on this blog.

I know there are more great suppliers out there, so let's see your suggestions! As usual, please note any ingredients you've not found anywhere else and what the shipping is like (and if they have a retail store we can visit on our travels!). And feel free to share your thoughts on the suppliers I've listed here!

133 comments:

Meaue said...

Whoops, put in the wrong post - Wholesale Supplies Plus (Ohio)is now offering free UPS ground shipping to Canada (excludes taxes/duties). Thought I'd let you know as they have lots of stuff, too.

Tara said...

There is one shop in Calgary:
http://www.soapandmore.com/cart/pages.php?pageid=37
They don't have a lot of specialty products, just a lot of basics.
If you're local to Calgary, it might be an option for you.

I've been bugging Creations from Eden and Voyageur Soap & Candle to start stocking SCI. I hope one of them will soon!

Anonymous said...

can you or one of your readers tell us where the best places for supplies are in the US? Thx!

Susan Barclay-Nichols said...

I'm writing a post about American suppliers for Friday night or Saturday morning, so can we keep the American stuff in that one so it's easier to find the information? If we start posting it here, it'll end up in the Canada post, which won't be read by Americans!

Ingrid said...

If you live in Ontario (or anywhere in Canada I suppose) please check out New Directions Aromatics in Brampton, Ont. They have a showroom and hold many classes. I get all my oils, butters, EO's etc. from them. Excellent service, quality and prices. Stores in the USA and other countries too. www.newdirectionsaromatics.ca

For packaging materials such as bottles and jars, the best prices I find to be at Canwax in Ontario. Lots of bath and beauty goodies as well as candle making supplies. Great service and prices.
www.canwax.com

Another great idea you had, Susan. I am just so in love with your blog.
Many, many thanks for all your ideas, time and effort.
Cheers, Ingrid

Tara said...

I love this post about where to shop because I am such a shopaholic!

Anonymous said...

I recently just had an "encounter" with Saffire Blue, where I was significantly overcharged on an item due to a website error. When I mentioned it to them, I got a speech about how it was my responsibility to research what I am buying. True, but I could have just not said anything and stop shopping there, and tell everyone I know not to shop there either. Instead I brought the matter to their intention, thinking maybe they could fix it and win back my business. Still, I found their customer service manners could use some fine-tuning.

ok, rant over!

Anonymous said...

intention = attention in the above post :-S

Gabrielle said...

There's a place in Coquitlam, BC called Cranberry Lane :)

http://cranberrylane.stores.yahoo.net/index.html

chowsr said...

www.oshun.ca is in the Okanagan. They have a $100 minimum on orders, but I've had no problems using them over the years for chemicals or packaging.

c

Anonymous said...

try www.gmacktechnologies.com in Montreal. $100 minimum and a good selection of chemicals.

yummystuh said...

Absolutely love your blogs and loads of info.
I love Canwax.com and New Directions Aromatics. I had a couple of bad experiences with Sapphire Blue as well. Once i asked them (when i was a noob), how to mix goat's milk powder (ratio with water). They said, 'the way your supposed to' (?!?) The second time they shorted product (alot) and when i called them about it, i was literally shouted at. I was also asked not to shop there again- (duh! Really?). So they are off the list for me. Love Creations from Eden as well- excellent products and service. Nature's Garden is awesome for alot of stuff (US) but the shipping is killer (worth it until i find that stuff in Canada). SKS packaging (US) is great but UPS brokerage fees bite. LOL!

yummystuh said...

Oh... also, there's a place in the US called Saratoga Scents. When you go on the website, they have fabulous displays for lip balms, etc., but there's no contact info anywhere! Maybe they're no more?

Anonymous said...

skincarenaturals.com

Been buying from her for years now. Wonderful service and I always seem to get a free sample with every order. Don't know if she still sends out free samples with order but so far I've always have. :)

gtagirl said...

Saffire Blue has awful customer service! I thought it was just me! Before I placed an order I sent them a message with a question. Didn't hear back so I called and I left a message. Still didn't get a response. I finally decided to place an order anyway but there was a mistake on their website, indicating the wrong foamer cap for a foamer bottle so the caps I ordered doesn't fit the bottles but it's totally their fault. I emailed about it and they corrected their website but I didn't hear back. Judging from the comments here the owner has a really bad attitude! Anyhow, New Directions Aromatics is super with great customer service AND most of their prices are a lot cheaper! I won't shop at Saffire Blue again.

BTW, thanks Susan for your blog! I read it regularly now and purchased your Lotions 101 ebook! Great work and thanks!!!

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Sweetgrass said...

My dealings with Saffire Blue have been completely the opposite. Their customer service is second to none in my experience.
Any issues I have ever had were addressed immediately and I will continue to shop with them.

Susan Barclay-Nichols said...

I had intended to use this post as a way of sharing information about suppliers, and I'm not comfortable with where it's going. My blog is intended to be a safe place for people to ask questions, discuss topics, and share information, and I feel it's becoming an unsafe place to be when individuals are singled out for something they've written. I think we should be prepared to defend what we write, be it a review of a supplier or an opinion on a recipe I've written, but I think we should be allowed to express ourselves without fear of reprisal.

I think the suppliers should be allowed to respond to the complaints or enjoy the praise, but I'm really uncomfortable about the way it's being done here.

Susan: Could you please edit these comments to remove any information about the original poster that would have come out of your personal experience with them as this feels like a breach of that person's confidentiality. Instead, please comment generally on what has been said in their original comment.

In the spirit of disclosure, please note this...I wrote directly to Susan to give her a heads up on the things being said about her company on the blog as I think she should have a right to know what is being said as everyone can benefit from constructive criticism.

yummystuh said...

wow, can't believe i'm back here inadvertantly lol! But so glad...

www.salbrobottle.com
don't know if i should share this one cause their prices are that good. But what can i say? I'm a giver. Great customer service, located in Woodbridge, ON- they don't have every single thing but seriously, check them out.

www.primeingredients.ca - located in Guelph, ON. haven't purchased there yet- but intend to in the future.

Even though Nature's garden is in the US, I will buy from there and trade the shipping for the freakin' awesome quality Fragrance Oils any day. I have purchased many (over 200+) fragrance oils from everywhere and i must say that the quality from Nature's Garden is absolutely the best. The prices are amazing- lower than many other suppliers, too. 'sigh'

Thank you Susan for giving Susan (Saffire Blue) the heads up. I was hoping she would get to read my honest- yes, honest review of the company. Adding the 5-10g (i was referring to adding that to a pound of product- it's not a whole lot) is not illegal- this is to compensate for scale discrepancies and to ensure the customer is receiving at least what they paid for. The scales should always tip in favour of the customer. She didn't shout at me- it was a male (very rude)- but she was there, listening and talking in the background.

The goat's milk inquiry was with their old website- directions for reconstitution were not on the website. It shouldn't really matter, anyway. When a customer asks a question, you answer in a courteous, respectful manner.

Anyway, not going to write anything else about them- i'm done.

Thank you, Susan! (Barclay-Nichols) lol!

Anonymous said...

I just had a horrible experience with Saffire Blue as well. I got shorted and then when I asked where the rest of my stuff was, I got ignored, then a male answered the phone and was very rude. I was told that they packed everything that they charged me for. Well, they didn't. I will never order there again -- double check your orders as they tend to 'forget' things.

Anonymous said...

I too have had unpleasant experiences with Saffire Blue. and my complaints are similar to other complaints I have read. When I have sent e-mails to Saffire Blue making inquiries about a product, I usually do not get a reply and when I have called them they never apologize for not responding they just defend their lack of response by stating they are busy with other customers. My orders from Saffire Blue never arrive within the time frame they state and in one of my orders I was short changed.
Today when called Saffire Blue to inquire about my order (again) not arriving on time I was treated very rudely. I was offered no assistance whatsoever when I asked her what could be done. I was stunned by the lack of assistance so I asked for a supervisor or manager to call me back.
Instead, I received a phone call from a very rude man who refused to identify himself and who became quite abusive during the conversation. Eventually he did confirm that he was calling from Saffire Blue but this was only after I asked him twice who he was. I thought his behavior was pretty odd because normally you would identify yourself in a phone call.
I have to say I was completely shocked by this man’s unprofessional reaction to my complaint. I told him that I was unsatisfied with the customer service I received from Jamie earlier and that I had had problems in the past with their customer service and I would really appreciate some assistance.
While I was trying to explain the problem regarding my order to this man he kept interrupting me refusing to let me explain why I was calling. When I told him I would really like to resolve the situation he became quite defensive and angry. So I told him I would appreciate him listening and that I was becoming quite concerned about the level of customer service I was receiving. He then got even angrier and said “Well you should not call here yelling and screaming”. I was quite shocked by this because I hadn’t yelled or screamed at anyone so I asked him “Hey wait a minute who said I yelled and screamed”. He told me that a customer heard me on the phone yelling and screaming.
This is a complete fabrication as I did not yell or scream at anyone and it was an obvious attempt by this man to preempt the actual problem - being my order. This man completely lied about me in an effort to turn the situation around and blame me rather than deal with the problem.
Finally I hung up because this man was more intent on being defensive, abusive and lying about me rather than deal with the problem regarding the shipment of my order. By the way, the shipment problem was never resolved.
After hanging up on this man I then received an e-mail from Jessica stating that Saffire Blue would not do business with me anymore because I was “abusive”. LOL
My experience with the staff at Saffire Blue has been that they become defensive over customer complaints and refuse to take responsibility. This man’s angry reaction was quite out of proportion to the actual situation. Instead of apologizing and offering to do something I was blamed and lied about.
What is interesting is that I don’t see these types of complaints about other suppliers. I love the customer service I get from Voyageur, Creations from Eden, Acquarius, Brambelberry, Suds and Scents, New Directions, (apologies to the ones I left out). My experiences and interactions with these companies is that they all have friendly staff and go beyond answering a simple question or checking on the status of an order. They deal with customers in a professional, friendly and helpful manner and I really appreciate it when they take an interest in me as a customer or make suggestions on a product. In the business world the biggest mistakes you can make are to blame the customer, become defensive and refuse to listen.
So, I gotta ask, why are there so many similar complaints and unpleasant experiences regarding Saffire Blue?

Anonymous said...

I had a bad experience with Saffire Blue as well and I was treated very rudely.

katrina wood said...
This comment has been removed by the author.
katrina wood said...

I just recently had an "experience" with Saffire Blue as well.
I placed my order on a Monday and it took until Thursday (after calling 2 times about my order) to let me know that some of the items ordered were not in stock! I expressed my feelings on the matter. (Should not take 72 hours to respond about a product being out of stock) they informed me this was within there company policy!!! Maybe I should have read the fine print because I have never been treated with such disrespect from a company. I was told the items would arrive that evening in their warehouse and they would ship out the next day (Friday) on Friday I called and they said I would receive and e-mail updating me when the item shipped. At this time I inquired about the difference between the shipping I chose (LumisDOM18) and regular shipping. She told me since I was in Ontario ABSOLUTELY no difference! and didn't even offer to reimburse the difference in cost as I paid more thinking it would be quicker!!!!! Never got an e-mail. Monday I called again. they returned my call and told me it was being shipped out that day and not even an hour later it was at my door. It wasn't until the order arrived that my email updated and it in fact shipped on Friday. Will not go through this again! There are plenty of great suppliers out there! Natures Garden is fantastic, prices are great and even though they are in the States it is worth the duty/taxes!! Super Fast Shipping as well! My order from New Directions (Mississauga, ont) Was ordered the same day as Saffire Blue and I received that order on Thursday!!!! IT took Saffire Blue that long just to inform me of out of stock items!! Canwax and Villiage craft and candle is great for fragrances and candle supplies. They are very fast with Shipping! Sometimes at my door withen 48 hours of ordering!

mz bloom said...

I just found this blog, after googling a search for reviews on Saffire Blue, since I have a current situation with a product that I am not comfortable with.
Of the 4 suppliers I have purchased from in the past few years I agree customer service at Saffire Blue is unpleasant. I recall when I was first starting out researching suppliers and found Saffire Blue about 40 minutes away, I thought great! One Saturday out for a day trip I drove there with a friend, it was open as there is a retail shop attached. I stated my business and asked if I could look at a couple things before I placed an order and I was met with rudeness by all 3, a man, a young girl and finally Susan who was very abrasive at first then seemed to settle into being 'nice'. Not a very welcoming crowd, as we seemed to be imposing on them. I too have had to hound to get answers to emails. I am just glad there are other good suppliers out there. So the comments made by those with bad experiences I agree with. I have ordered from them since that first encounter but they are not my first choice when supplies are needed, and I have spent many hundreds of dollars on supplies since. I do believe they would be a nightmare to deal with if there was a problem.
Susan, as the blog owner, contacting the company did not seem right to me. How are people supposed to have an honest forum if they cannot speak their mind without having the supplier get in there with 'their side'. To me that alone was very unprofessional of the supplier but not surprising.
What is the point of a post about finding suppliers in Canada if people cannot give their experiences and possibly save someone else a headache. It is hard when trying to find a supplier you can trust with quality and pricing and most times people are left to trial and error. With a few years under my belt I now order some things from one and other things from another and very very (2x for emphasis)careful who I buy my essential oils from.

Susan Barclay-Nichols said...

Mz Bloom - I think I was wrong in telling the owner about the concerns that people were reporting because of her over the top aggressive reaction to it. I thought I was being fair and giving her a chance to defend herself, but she used it as an occasion to attack people further. I have taken down her comments because I don't like bullying on this blog and I feel that behaviour was bullying.

Read more about what she has done to me since. She doesn't have a leg to stand on, but she certainly seems to think she does. (And as an aside, one cannot threaten to sue about someone telling the truth.) Her reaction to people saying she was aggressive and defensive was to be aggressive and defensive with me. I had a poor experience with her before this post was ever written, but I hoped that experience was just between Susan and me. Lamentably, it wasn't.

I have re-written the post to reflect my concerns about this company.

Jodi said...

Oh geez. I wish I'd read these reviews before ordering from Saffire Blue. I just had a horrible experience with them. I sent a complaint email about a large order and had that guy Lou call me and yell at me. Then Susan took it up via email and was just as bad. On top of that I received a 125mL bottle of tamanu oil that is 99% sediment and about 1 tsp of oil that's separated at the top... obviously from the dregs of the barrel and naturally they refuse to refund me. It also spilled into the box as none of the bottles of oil were sealed.

I've added this comment not to pile on but to give a warning to people. Susan has been trolling me on the internet since this happened. She looked me up on facebook and sent me a friend request. I realized who it was when I saw the owner Lou's name on her friend's list. When I posted about this on twitter, Susan sent me more nasty messages. She claimed she did it accidentally but the fact that they're trying to pry into my personal & professional life is just astonishing. These people seem extremely retributive. Anyways, I highly recommend buying elsewhere. I know I will.

Susan Barclay-Nichols said...

HI Jodi. I'm sorry you had this experience. She did the weird sending me things for a few days in late October-early November and claimed that they were accidents. Very very strange. There was a whole incident where someone put in the wrong e-mail address and accidentally entered mine instead. Explain to me how someone accidentally types swiftcraftymonkey@gmail.com. Then, fortunately, it all stopped....

Jodi said...

LOL exactly! And you can't sign into facebook and "accidentally* find my personal page and "oops" send a friend request. Instead of putting their energy into better serving their customers, learning how to use social media in a positive way for their company and providing better products, they're googling people & prying into their lives. It's really quite sad, you know?

Susan Barclay-Nichols said...

Here's the Saffire Blue blog post about the mis-entered e-mail address. I'm still completely unsure how someone accidentally enters swiftcraftymonkey@gmail.com as their e-mail address, but it's a good reminder to check that the suppier you're using protects your information.

Marsha said...

Just saw on the New Directions site that effective Feb 3rd 2014 there will be a minimum order policy of $100 or a $20 Admin fee will apply. Not happy to see this. Thought I would let folks know.

Susan Barclay-Nichols said...

Hi Marsha. That's why it's great we have other supplies to choose from in Canada! I have stopped using other suppliers because of a high minimum order in the past. Thanks for sharing!

Anonymous said...

Yup, Saffir Blue has taken twelve days to process and post my order and when I try to check it in their tracking system it says no such order exists. I just pray it gets here in one piece eventually.

Tammy W. said...

Argh! I've been dealing with Saffire Blue for a couple years even through rude, shoddy service because of their pricing. My last order took a full 3 weeks to ship. (Just to ship! It's been 3.5 weeks now I still don't have it. It was 2 jugs of oil!)
After 2 weeks I sent an email and they replied it was shipping that day, it still took another 5 days.
I will not use them again after reading how they responded to their feedback. Though I'm not surprised.

Tammy W. said...

Argh! I've been dealing with Saffire Blue for a couple years even through rude, shoddy service because of their pricing. My last order took a full 3 weeks to ship. (Just to ship! It's been 3.5 weeks now I still don't have it. It was 2 jugs of oil!)
After 2 weeks I sent an email and they replied it was shipping that day, it still took another 5 days.
I will not use them again after reading how they responded to their feedback. Though I'm not surprised.

Anonymous said...

Saffire Blue's customer service. ... here is my experience for the last few months. To be fair, before this past October, I personally had no issues with them until...

Bad experience #1:

About 3 months ago, I placed an order that took about a month to ship. When I called to see what was going on, I was first told I would be called back. I wan't. I called back a few days later, they told me they were waiting for missing ingredients....I wonder how hard it would have been to call and let me know if I wanted a refund instead like all other suppliers do. The girl on the phone was also very arrogant in her tone (not because of me, I wasn't that time... this will actually change later in bad experience #3). Finally, almost 5 weeks later, my package arrived!

Bad experience #2:

We are trying to be part of the leaping bunny program. We send all the information to suppliers. Only Saffire Blue weren't filling it up. We resend the request a few times over a few months, called once, left a message, and emailed twice. They never got back to us. I called again and said I don't want a voice mail but I need to talk to someone now. The girl on the phone doesn't agree with the program. She told me to tell the program that they are wrong??? Well, she might have personal issues with the program, I don't know and really she had no reason telling this to one of her customers. Plus, I am still not sure why they ignored the phone calls and emails about it.

Bad experience #3:

I placed an order on March 25. On April 2nd, I called to see if it was going to ship soon(I didn't wait a month this time). They told me they were out of one of the ingredients so I said to refund it and ship the rest. I mentioned that if anything else was missing they could refund it also. The girl checked and confirmed to me it would ship the same day.

Next morning, still no shipping confirmation so I called. The girl said: "oh I wonder why it hasn't ship and we will call you back today". They didn't contact me either by phone or email.

I called again the next morning (3rd time and loosing my cold!). The order wasn't shipped and I am told again that they are out of jojoba! I knew that!! So again, I am being told that it will leave that day! Monday morning, still nothing, so I called again. I am told they are missing jojoba oil. OMG I KNOW THAT! This is where I lost my temper. Then she add that their is another ingredient missing. Anyways, I got told it would leave that day and guess what... it did not!!

Today, I was rude and I was told by the girl not to talk like that. They really don't think of their customers which also have customers their care for.

Anyways, this morning, they told me they would ship today but I called back to say I would rather a refund and that I am done with them. They said no! They would take $5+$20% fee.

They never apologized and they want to keep my money after that! I am not impressed at all. So, I told the girl: "oh really, so you would rather loose a customer and having bad reviews that refunding me and cancelling the order? She hand up on me....

I am hoping that my order will really ship today!!

Anonymous said...

I wish I had seen this before placing my order with Saffire Blue. I placed my first order in January with no problems. It took a week to ship, which was understandable with the Christmas backlog. I placed my second order on March 23, and it went into fulfillment the next day. It has now been 3 weeks, 15 business days, and my order still has not shipped.

I waited 2 weeks before sending them a message to find out what was going on. They replied right away and said it would be shipping that day, which it didn't.

3 days later, I got a message from Casey telling me the jojoba was out of stock, and offering a refund, store credit or to add it to my next order. I told her to just refund it and send the rest of the order. I haven't received a refund, and it wasn't shipped.

At this point I went onto the facebook page to comment that their 4% apology discount was a joke, since it does nothing for the people who are still waiting on their orders. They replied saying that the jojoba wasn't out of stock, but Makayla had message me on April 2nd about the argan oil being out of stock and Casey must have gotten mixed up. I never received that email from Makayla, and I even checked my spam and trash folders to be sure. But regardless, the argan oil has been back in stock since April 7th so why has my order STILL not been shipped after 3 weeks?

At this point, I'm going to give them 2 more business days to get my order shipped. If I don't get a shipping notification by end-of-day April 15th, I'm filing a PayPal dispute.

And if by some miracle they do get my order out, I'm going to film myself opening the box and checking that everything I ordered was sent.

~Sachelle

Anonymous said...

I am the one that wrote the long comment with the 3 bad experiences. I just wanted to say that I finally received my order a few days later. However, they did not refund one of the missing items and also did not refund the shipping difference from the missing items. I called 3 times, they always say they will call back but they don't. They agreed that they didn't after I told them to stop giving reasons. They always try to justify themselves and never listen. I gave up, they can keep my money but I thought I would share this so other might want to double check what they paid for.

Anonymous said...

Got my order last Wednesday, finally. I opened it up and the 1kg of lye I ordered was missing. I sent them a couple messages last week, no response. Sent them a new round of messages this morning threatening to file a PayPal dispute if they don't respond by this Wednesday and got an immediate response from Makayla saying that they will ship the lye today. I guess it takes threats to get anything done with SaffireBlue.

Protip: If you order from SaffireBlue, protect yourself and pay through PayPal!!

~Sachelle

Cindy DeGuire said...

How I wish I had read this information before I bought one item from Saffire Blue. Absolutely the most unprofessional company I have ever dealt with.
They will take longer than they say to "process" your order, regardless of how small it is. They will lie and give you the run around when you have the nerve to inquire as to why you have been waiting over 2 weeks for your product. Eventually they will simply stop answering your emails altogether, they simply don't care what your level of satisfaction is.
I am still waiting for an order placed 3 weeks ago, once it arrives I will close the book on dealing with these people ever again.Pay a bit more and get the service and respect you deserve.

Anonymous said...

I've also had some bad experience with Saffire Blue, but I'm having trouble finding anyone with comparable prices for lye and essential oils. A
ny suggestions?

Susan Barclay-Nichols said...

Have you tried the other stores suggested in the post? (And please leave your name when you post as I don't like anonymous posts!)

Colleen said...

Just discovered this blog - happy to have found so many new potential shopping resources listed in this post. I LOVE New Directions. Canwax and Voyageur are pretty great too. I have had much the same experience with Saffire Blue as the many others who shared their experiences here. I wish I had found these honest reviews first...on their website they only list positive reviews...my honest and negative testimonial has yet to be published, haha...doubt it ever will make it on there! Keep up the good work! Cheers, Colleen

Neecy said...

So glad I came across this blog. I am just getting started with soapmaking and such. I was looking g at placing an order with a certain company, but have since changed my mind. Many thanks! - Denyse

Jan said...

Have been happily soaping for a year, slowly making my way into lotions and liquid soaps..I too like many here have had my trials with Saffireblue, the latest is their ignoring of my repeated emails for status update..ordered 2 weeks ago, no shipping..however would like to close on a high note..NewDirectionsAromatics can continue with their $100 minimum (I'm usually at that and more) for their superlative customer service, great deliveries from Candora (ships same day if ordered before 2 p.m.) and Canwax, in Ontario those are some of our most reliable suppliers :)

Susan Barclay-Nichols said...

I really can't stress enough how awesome both Soapcraft and Voyageur Soap & Candle are with their ingredients.

I am going to be honest here - I'm not happy with NDA. I haven't ordered from them, so I'm not talking about that, but I have issues with their write ups on the ingredients and the marketing person, Sylvia, has been really rude to me.

The write ups for some of the ingredients aren't truthful - take a look at the one for Polawax as an example - and they tend to make medical claims for the ingredients, saying things like "this ingredient is thought to..." or "is purposed to..." solve some medical problems, which simply isn't allowed.

As for the marketing person, she asked to copy a pattern I wrote for the blog, and when I asked for credit and a link instead of a wholesale copying on her blog, she said they weren't in the habit of promoting other websites. She contacted me! And then when one of her employees cut and pasted one of my posts and put it under her own name, I didn't get a proper apology, only a very rude "we won't be calling on you for help again" when I said they couldn't use the work. Again, you took the work from me - I didn't get in touch with you. She strikes me as very arrogant, and I'm not in the habit of working with people like that. (I have kept the e-mails from her, if this is disputed. I'm happy to share them with you, my wonderful readers.)

Just my two cents!

Paige B said...

Can anyone explain how you order from Soapcraft? I went to the site and saw that some clays that I wanted were on clearance...but nothing is clickable, I don't even see a link to an order form you can submit! There is no shopping cart...nothing! Yes, I'm in the US, but I am about to go home to Canada for a visit and thought I might order something to have it sent there, but I have no idea how to do it. The clay I wanted is long gone now, but nonetheless, while they may have good ingredients, the purchasing process seems difficult and deters me from shopping there.

Susan Barclay-Nichols said...

Hi Paige. I used to email her directly, but I don't see a button or a page to contact her. I see you've commented on her page. Can you let us know what she says?

Paige B said...

I posted a while back and haven't heard yet...but I will definitely keep you in the loop if I hear anything.

Anonymous said...

Wish I had read these comments before I had any dealings with Saffire Blue!These are the most UNprofessional group of individuals I have EVER dealt with in my life.Susan,the "owner" is like Ma Barker,extremely crass and foul...her daughter,Michaela is 21 years old and does not have the skills required to handle the responsibilities bestowed upon her!Like dealing with a bunch of unruly high school kids!!I would never recommend Saffire Blue to anyone for anything....except to stay away from these people.....

Anonymous said...

I was recently hired and fired/quit at Saffire Blue....what a group of unprofessional duds...day 3 of working there,a friday, was a staff meeting,first thing in the morning (10 people) that consisted of Lou and Susan telling everyone what a great job they were doing and that they were trying to get vamped up for the Christmas season and the vacations that they had planned in their future,the one in the winter and especially the one in 2016,the world tour that was costing them $20,000 for each ticket....lol....real important staff meeting...after all I had come there to WORK,not make friends...4 o'clock that same day another impromptu meeting was held to let us know that Trish(who had joined the "SB family" 3-4 weeks prior) was now the manager and Michelle would be the warehouse manager....um,ok...so whatever!After all I had come there to WORK...and it's the Thanksgiving long weekend,so I'll c u next tuesday....boy was that an understatement...so after persevering with SB for a grand total of 7 days I was let go/quit because I wasn't working out,that was all Trish kept saying,that I wasn't working out....was I doing my job??no one ever commented on the job I was doing...I guess they thought I came there to make friends,lol...So on my last day, Trish came to me and asked me not to take my pee breaks on paid time??????are you kidding me????I am a mature woman who has never had her pee breaks micro managed by the likes of these people..was this cutting into my job performance?...the work delegated to me was that of a 10 year old surrounded by simple minded "leaders"...I also watched 2 other employees, during my 7 days there ,get fired/leave...
What a group !!My favorite part was when Lou and Susan had a huge yelling match in the front office at the top of their lungs(hard to imagine people function like that)...apparently a common occurrence according to the other employees...ok I am done venting...these people are bullies and try not to be sucked into their dysfunctional world!!

Jan S said...

There are so many wonderful suppliers out there....stay away from Saffire Blue...the people there are IDIOTS and JERKS...afterall,I am a consumer and choose not to be treated in a 'less than' manner...this place is offensive to my senses!

Josh said...

I only recently ordered from SaffireBlue recently because I was stupid and searched for supplies based only on price.

I find it problematic that I've played around on their website a bit and see that there's no indication of shipping or processing time estimates. It's been four days since my payment went through and my order of 5 items is "In Fulfilment". It makes me uneasy that I don't really know what's happening or how long it will take.

Regardless of how this order turns out, I'm incredibly appalled by how SaffireBlue threaten to sue bloggers for defamation when they wrote honest recollections of their experiences with the business. I will not be purchasing anything else from SaffireBlue because even if my order turns out okay, it's really not okay for them to have treated any customer - or person - the way they have.

My order still hasn't been completed so I won't fabricate anything, but I would encourage anyone who has had a negative experience with SaffireBlue to file a complaint with the Better Business Bureau so that others will steer clear from this website: http://www.bbb.org/western-ontario/business-reviews/aromatherapy-and-essential-oils/saffire-blue-in-tillsonburg-on-1053127

Vanessa said...

Hey there! I have started an etsy site selling supplies in small quantities - I am friendly, I promise :)

http://www.etsy.com/shop/soapmakingsupplies4u

Based out of Peterborough, Ontario area.

Vanessa

Erika said...

First, thank you, Susan, for this blog! So much amazing information! I wish you would come to Kelowna to do some workshops. :-)

I found this page about suppliers particularly helpful.

Has anyone used Osun supply in Salmon Arm? Since they are very close to me, it would be handy to order from them. However, their prices, in comparison to Voyageur Soap & Candle, are high. I don't get it. Is it a difference in quality? Source? As an example, Virgin Coconut Oil at Oshun is $38.35 for 1kg. At Voyageur, 2lbs is $10.95, and it's organic. Oshun doesn't specify (that I can see) whether this is organic.

Oshun also never responded to an e-mail inquiry I sent them. They don't seem to be very accessible. Just wondering about others who may have had experience ordering there.

Thanks!
Erika


VeeBee said...

I just wanted to say "thank you!" to the people who posted their stories on this site. I was about to place a $400 order with Sapphire Blue and decided to do a quick google search for "Sapphire Blue review" and found this blog with so many stories about rude, shoddy, and dishonest service from SB.

Needless to say, I'd rather pay a little more to support people who treat customers well (and politely) and avoid the hassle of waiting for a month for an order only to find it short-changed and have to go through the headache of sorting it out afterward with rude personnel.

So the many consistent comments steered me in another direction and I'm grateful. Hopefully someone will feel a little vindicated for costing this company a new customer.

Susan L. said...

I'm looking for the Canadian company that sells the Multi-base EL-1 wholesale. I can find it many places retail, but I'm looking to produce enough lotion that I really need the wholesale pricing. Anybody willing to point me in the right direction?

Susan Barclay-Nichols said...

Hi everyone! Danuta just told me about a new company in London, Ontario called Candora Soap & Soap Supplies that looks pretty good. She has loads of surfactants and other goodies, and looks to have a nice selection of butters!

Rose said...

The websites that I find the most interesting so far for supplies are Voyageur Soap and Candle, https://www.coopcoco.ca/en (I ordered something from them this weekend, so I haven't received it yet, but the site seems to be good and has a lot of basics. There is also a French version of the site.)and I am planning to eventually order from Candora Soap. Also, if you only need containers for products, the store Michaels usually has some variety.

Heidi said...

I have ordered from Coop Coco in Montreal twice now. Quick shipping, great pricing and a nice selection of products.

Rose said...

Hi Heidi! I received my order today and I am pleased. I ordered lime EO (which smells AMAZING), organic cherry fragrance oil, and organic strawberry fragrance oil. The fragrance oils smell good in the bottle, but unfortunately I have to use a ton to get a scent in my product. I was kinda expecting that though since it is an organic FO. I'm still pleased overall and will definitely order more products from them.

Krystal Elder said...

I ordered from Saffire Blue on a regular basis for several months and through about 13 orders and several thousands of dollars, I believe only two of my orders had no concerns or mistakes.

My last order with them was a gong show pure and simple. My final straw was when I received my lye. The box had split open and I realized that there were no hazard warning labels on it to inform the carrier, who carried this decrepit box with no clue that he could have been seriously hurt if that bag had been punctured. When I informed them of Department of Transportation regulations on shipping dangerous goods I received no response. They need to either fix their policies or be fined before someone gets seriously hurt.

I won't order from them again. I'd rather pay double. And trying to talk to anyone is like pulling teeth. At least anyone who knows anything.

That being said, NDA has always been great. The couple of issues I've had were resolved quickly and amicably. Issues will happen with large orders. And that's fine. It's how it's resolved that matters. They respond in good time as well. The only time I've had to wait longer was when I needed them to fill out forms for the mailing bunny program.

I've just placed my first order with Voyageur, but the questions I've had were answered very quickly despite it being during the Christmas season.

Chilly said...

Check out http://www.lesamesfleurs.com really nice young lady doing a lot of classes, education and selling ingredients and packaging...

izoui said...

Thank you so much Chilly for this information! I can't believe I did not know about Les Ames Fleurs! They have a free drop off location in Montreal which makes them the closest supplier to me. They have a great selection of hydrosols, water soluble extract and they carry a lot of ingredients I could not find locally.

Many thanks to you Susan for providing this platform and mostly all of your posts.
Isabelle

Ange T. said...

I wish I would've found this BEFORE I ordered from Saffire Blue. A soapmaker/diy blog that I follow recommends them, so I blindly place a $289 CN order. Its been one excuse after the next and now my package is experiencing a clearance delay with Fedex. I placed my order on 2/6/15. I'm terrified that I am going to end up receiving nothing. I'm really bummed.

Leanne R said...

I really love Candora Soap. Their fragrance oils are superb, and I have shifted to using only their FOs in both CP soap and lotions. Their oils/butters are very comparably priced when compared to other Canadian wholesalers. Customer service is top notch, and I have never had a problem with any of my orders. The "freebie" of the month is always a nice treat, too.

Anonymous said...

Can't find sodium lauryl sulfoacetate anywhere in Montreal! Can you help me? I ordered from Saffire Blue but it cost me as much in shipping than the actual product! Anyone knows what could replace SLSA to put in my bubble bath to have a nice foam? I am new at it...
Thanks!

Susan Barclay-Nichols said...

Hi Anonymous. Please put your name on your posts in the future, or I will delete them. It's a policy for this blog that keeps everyone friendly.

You can get SLSa from Voyageur Soap & Candle in Surrey, B.C. . They're a great company!

If you want to know more about surfactants, check out the surfactants section of the blog to see what offers great foam and bubbling. I have created a chart that will give you that information quickly.

Strangeattractor said...

Where in Canada, besides Saffire Blue, could I buy a kit to test cosmetics for bacterial and yeast growth? I've looked at some of the companies listed in the blog post and comments, and so far I haven't found another company based in Canada that carries one.

kerry said...

I've been ordering from Saffire Blue for a couple of years, but never again. I know the stories of terrible (often abusive) customer "service," but, I've had mostly positive (positive enough) interactions with them, until today.

They were my go to for coconut oil in bulk because they were close enough (200km round trip) that I could pick up, and cheaper than everywhere else. I'm happy to pay more to never deal with them again.

My favourite, favourite suppliers are Candora (can't say enough good about them - they're amazing, responsive, honest, and FAST!), Canwax (also amazing) and NDA (i had a problem with some beeswax a couple of years ago, which turned me off for a while, but their customer service was (and is) absolutely spot-on).

Ify said...

Hello everyone,

Thanks for all the suggestions. I am looking for a canadian company that sells actives like the ultra low molecular weight hyaluronic acid and others. Maybe a shop similar to lotion crafter. Also, susan, is there still going to be apost on african suppliers of essential oils and actives.thanks. Ify

Susan Barclay-Nichols said...

Hi Ify. I'm sorry, but I don't know of any Canadian suppliers of those types of ingredients. I go to Lotioncrafter or Formulator Sample Shop for those kinds of ingredients.

As for an African suppliers' post, I'm afraid no one has made any suggestions. Do you have some? I can start a post if you can contribute a few!

ursula said...

Hi Susan, thanks so much for all the information you provide!
Have you or anyone heard of/purchased from Essential Oils Canada ?https://www.essentialoilscanada.ca/
They have a few supposedly real hydrosols. Where do you buy real hydrosols?
Also what about Botanic Planet for essential oils? http://www.botanicplanet.ca
Thanks again,
Ursula

Time to Mix said...
This comment has been removed by the author.
Time to Mix said...

Hi Susan,
Firstly, a big thankyou for your amazing commitment and enthusiasm, and to everyone sharing.
Saffire Blue - I had read about their bad customer service in the past, but decided to give them the benefit of doubt. Thus far there have been no indications of poor service, until now.
Over a week ago, I had difficulty paying for an online order, which was apparently due to their web page being restructured. After several emails and telephone calls on my part, I was assured that my order would be 'rush' shipped first thing Monday morning (last week) with no extra charge for the 'rush', since it was due to technical difficulties on their end. End of past week, 4 days after promised shipment date, I received an Order Confirmation which indicated I had not paid, my having done so a week earlier. More phone calls this morning. My last request was that I not be charged for 'rush' shipment since the only reason it is being rushed is due to delays on their part.
To sum up: Order placed 11 days ago, still waiting. 5 Emails on my side and 7 phone calls (4 today). Received Order Confirmation this morning and they CHARGED ME for RUSH shipment. Another phone call and everyone was on lunch.
No one was rude, but absolute incompetence, causing inconvenience and costing me time and money.
If it wasn't so frustrating, it would be comical.
This will be my last order from Saffire Blue.
Lana

Cassie said...

Anyone know where in Ontario I can order glass bottles for my products? I dont want to order in bulk, just a few to try at home and play with. I came across a few stores, New Directions and Canwax already and they don't have everything I am looking for. I am looking for the small 15ml bullet bottles, the longer ones. Saffire Blue had a lot of different bottle options, but after reading all these comments, I don't feel confident going with them either. Any new suggestions?

Audra said...

Cassie, Soap and More in Calgary carries glass bottles.

Audra said...

I have shopped with Windy Point and their customer service is fantastic. The owner is extremely friendly. I placed my order and it arrived the next day. I discovered I had the wrong lids (I ordered a pump and got a spritzer). I emailed about the issue and Michele responded by email that she would be right over with the correct lids (I live in Calgary where Windy Point is located). I will continue to order from her for sure.

Susan Barclay-Nichols said...

Thanks, Time to Mix! I'm sorry you had such a terrible experience. We appreciate you sharing your thoughts.

Hi Cassie! Why glass bottles? I hae a ton of 30 ml blue bullet bottles I could send you if you can reimburse me for the shipping, but they're plastic.

Hi Audra! Thanks so much for these suggestions! Windy Point's colourant section is lovely, eh?

Tsang Garmen said...

thank you for all comment, it's very helpful for me.
btw, does anyone know which supplier selling the Therapeutic grade essential oil?
thank you.

Susan Barclay-Nichols said...

Hi Tseng! The idea of therapeutic grade essential oils is one made up by Doterra or Young Living Oils. It doesn't mean anything outside of those companies. Just get your oils from a reputable supplier and you'll be fine. Don't waste your money!

Time to Mix said...

Hi Tsang,
As Susan said, just get your oils from a reputable supplier.
All pure aromatherapy essential oils are, what you refer to as 'therapeutic grade'. However, as an aromatherapist I strongly advise that you do your research on essential oils. These oils are distilled from herbs, roots, trees, plants, seeds etc., and as such are very concentrated. For instance, it takes approximately 4 tones of rose petals to produce 1kg of rose oil. Incorrectly used, they can cause irritation or harm. There are many books as well as online resources on the wonderful subject of aromatherapy. Best of luck.

Tsang Garmen said...

thank you Susan and time to mix. I will try to find it. and I will try to take the aromatherapist course later on ^^ thank you so much~~

Tsang Garmen said...

and how's the quality of NDA e/o?? it's good? sorry for asking very simple question. I am very new of it~ =="

Susan Barclay-Nichols said...

I'm afraid I've never used their products, so I can't comment. I'm hoping someone else will.
I have used essential oils from Aquarius Aroma and Voyageur Soap & Candle and they were awesome!

Tammy said...

This is such a great resource.

Anyone know of Canadian suppliers that sell makeup palettes? I know TKB Trading in the US has them but it would be nice to get it from Canada.

Tsang Garmen said...

thank susan!! I am also using Voyageur oil too.. but they don't have carrier oil, so I will try aquarius aroma... thx again~~

Cassie said...

Thanks for the suggestions, but I did find a company in London, Ontario called Purple Citrus and they sell essential oils and raw materials as well as glass and plastic bottles. I ordered from them, just received my shipping within a week. Everything was packaged nicely with bubble wrap and popcorn foams. I think this company and NDA will be my main 2 supplier companies. Some products at NDA requires you to buy larger quantities, but Purple Citrus has options will smaller amounts. Prices varies between the two company, so I usually compare the quality and prices before I purchase them. However, Purple Citrus does not have a lot of organic products, they have some, but NDA has more.

Corinne Hartley-Robinson said...

I've found Candora Soap London, Ontario) to be my go-to supplier for nearly everything to do with soapmaking. The company is responsive, customer service is great, prices are good — I can't recommend them highly enough. Shipping is reasonable and quick to me here in N.S. If I were able to get a few of my favourite Bramble Berry FO's through them, I'd never go anywhere else.

Susan Barclay-Nichols said...

Do you know you can get some Brambleberry fragrances from Creations By Eden in Calgary? Awesome company!!!

Mildred Dale said...

I live in Calgary and I recently got into the soap making fever!Windy Point is wonderful, they don't charge delivery within Calgary & area, and they are fast & efficient!Some of their butters & carrier oils are cheaper (than Soap & More).The only thing with Windy Point is they don't have as much selections of oils & EO's as much as Soap & more.With Soap & More, you have an option of going to the store or buy on line and pay $3.50 for shipping .Windy Point is purely on line ordering.

Terri Mappin said...

Canwax is a great supplier have ordered there a few times...no problems so far

Anonymous said...

On Meaue's free UPS shipping from the US:

http://forums.redflagdeals.com/way-avoid-outrageous-ups-fedex-brokerage-fees-1175703/

http://trueler.com/2010/09/13/ups-brokerage-fees-total-scam-fraud-cheating-avoid-it/

http://community.ebay.ca/t5/Packaging-Shipping/UPS-quot-hidden-quot-brokerage-charges-rip-off/qaq-p/111957

Becky said...

I have made purchases from Saffire Blue a total of four times. Each time, they have been very friendly, professional and attentive. I even requested an item that they do not sell, and within a week, they added it to their inventory.

I live near their Tillsonburg warehouse and pick up my orders there instead of having them shipped. Each time, I have been greeted by a genuinely friendly employee, who reviews the total contents of my orders and has me sign the invoice to acknowledge my order was correct.

I haven't had any issues with Saffire Blue, and my orders are always processes quickly. I highly recommend Saffire Blue. Even their online customer service has been fantastic each time I have contacted them with product questions or requests.

Susan Barclay-Nichols said...

Hi Becky! I'm glad you had a good experience with them. I still cannot in good conscience recommend this company based on my experiences and those of people I know, but I'm glad your experiences have been positive! Thank you for sharing!

Nina said...

I li v e in mississauga and lately developed an interest in soap making and aromatherapy any one has suggestions for classes on these topics

Susan Barclay-Nichols said...

Hi Nina! Check out the suppliers suggested in this post and see if there are any near you. As a note, are you near Niagara Falls? Check out the soapmakers' conference there in 2016 to see if any of the classes interest you!

cichlidnewbie said...

I've been buying what I can from Windy Point. They deliver for free, are wonderful and helpful. You won't go wrong.

Susan Barclay-Nichols said...

Hi cichlidnewbie! They are awesome! Michele and Keith are so committed to making their business awesome, and they are always bringing in new things. I can't stress enough how much I love this company!

Krema Kudra said...

Hi! I was just wondering if anyone could help me out, I'm looking for the E-Z multi Goats milk lotion from concentrate. I've ordered from Natures Garden in the states but i'm looking to order from someone in Canada and i can't find it anywhere...
The one from Natures Garden says made in canada so i'm trying to track down the original supplier.
thanks

Susan Barclay-Nichols said...

Hi Krema! Have you tried posting on any of the Canadian soapers sites on Facebook. They might be able to help.

Wendi said...

I just found this site and am very thankful. I have an order ready to place with Saffire Blue which I will be deleting. IVe recently had a bad experience with another company - unrelated to this- which cost me several hundred dollars for something I cannot return. They would not give me an address to return it to or return my emails. Never buy anything from people selling from out of town!!! Anyway, I have no desire to fight with another company and I despise rudeness from anyone. I will explore some of the other sites mentioned in this blog and I thank you and everyone else for saving me from a possible stressful situation. Many thanks again and have a great day .

Vicki said...

I have a wonderful Company I deal with out of Strathmore which is near Calgary, Alberta. It is called Lynden House International. Their website is down at the moment(revamping) but I was out of a product and I contacted Kevin(owner) and he sent it to me very quickly. They have a great selection of Soap and Lotion making supplies. They also stock a great selection of packaging ideas. You should check them out!


Julie said...

I purchased lot of stuff at new direction aromatics and Candora. They're both very good but for different things.At candora,I buy micas, fragrances, EO and packaging stuff. NDA for heavy supplies as butters, solid oils, etc. I tried canwax once, it was fine, but I don't like their website. Thanks a lot for all these precious comments!

Babes said...

Hi, I am looking to buy organic jojoba oil in bulk. Anyone know of a good source in Canada? I would appreciate all the help you lovely people can forward me!

Lisa said...

Hi, I am looking for suppliers that sell packaging for lotions, face creams, shampoo's, etc.. thanks!

Lisa said...

Hi, I am looking for suppliers that sell packaging for lotions, creams, shampoo/conditioners, etc... Thanks!

Susan Barclay-Nichols said...

Hi Babes! Hi Lisa! Check out the links in this post at the top or in the comments to find the things you're looking for from our suppliers.

Lily Green said...

Does anyone know where I can buy a lime hydrosol in Canada? Thanks so much!

James Vlietstra said...

I am trying to find goat milk lotion base in Canada

Susan Barclay-Nichols said...

I've posted requests for you on the main page of the blog!

Soap Manufacturing said...

Hi,
I would like to have the possibility to introduce a SOAP CALCULATOR that I developed in the last years…
I always found a lot of Soap Calculators on the web, but I never found one able to calculate the % of Glycerin inside the final soap, because mixing oils and caustic soda, the reaction produce not olny soap, but also glycerin. So some times ago I developed a special soap calculator.
I would like to invite all the users to try it and let me know your comments.
The Soap calculator is here: http://www.soapworld.biz/soap-calculator-handmade-soap.html
Bye !

Susan Barclay-Nichols said...

Hi Soap Manufacturing! We don't make soap here at Point of Interest, but perhaps Canadian soapers could use this. Than you. Is there a reason soapers might want to calculate the amount of glycerin in the soap?

Krystal Elder said...

Glycerin amounts need to be known to be added onto our labels to meet canada health requirements.

Soap Manufacturing said...

Hi Susan !

I thank you for your question about glycerin in the soap and I am happy to reply and explain you (and all the opther perosns of the blog).
For my opinion it is really important to know the % of Glycerin in the soap, to describe the properties of the soap:
1- Moisturizing: Glycerin acts as moisturizer on the skin.
2- Glycerin hydrates your skin as well as filling the cracks in dryer skin.
3- Maintaining of Moisture (Water in the soap): Glycerin is a Humectant because attract water from air and help in retaining water in the soap (so in the skin).
4- Glycerin is an emollient that keeps the skin soft and supple to touch.

For these and other reasons that you can find on the web, it is important to know if the soap includes i.e. 3% or 8 % of glycerin.

Bye!

Marguerite Arbour said...

Hi There. I am presently in a dispute with New Directions. I always order my Lye from Saffire blue and so far, they are displaying stellar customer service skills. New Directions on the other hand wants me to pay for shipping to return a product i am very unhappy with. A big business like that should not be charging their "good" customers for a one time return! Im looking to move on. Any tips. Im in toronto.
Heaven Scent
Marguerite

Marguerite Arbour said...

I wonder if Saffire Blue is learning from their past mistakes and if New Directions is taking the lead in poor customer service. Im not happy with how they are handling an issue I have. Let me know if you want to hear more and if you have other suggestions. I am in the market for good essential oils at an affordable price. I am in Toronto.

Susan Barclay-Nichols said...

Hi Marguerite! You're always welcome to report your experiences with suppliers in this thread, as long as it doesn't contain swears or slandering of the company. Reporting the facts will help others make a decision.

What I have seen in the past is that Saffire Blue is awesome until they aren't, and then it's difficult to work with them. If others are having a great experience with them, that's wonderful.

Marguerite Arbour said...

thats exactly my experience with nrw directions...they r great until theyre not

James Vlietstra said...

I purchase a goat milk lotion base that is made in Canada but repackaged and sold by another company. Does anyone know what company from Canada makes the product?
Thank you

Nicole Sullivan said...

Hello, I am looking for a packaging supplier in Canada(pref. BC) like SKS-bottle in the USA. They deal only with packaging, nothing else. Does anyone know of a company? Thank you :)

Unknown said...

Great to hear everyone's point of view... saved me a lot of time going through trial and error until i found a right one.. But I was wondering if anyone know of any places in ottawa or ottawa based companies.

Thank you

Carmen So said...

Hello, I noticed that you listed Saffire Blue as a recommended supplier, but I hope no one orders from them. THEY HAVE HORRIBLE SERVICE. I ordered something from them more than two weeks ago. Didn't hear from them for days. I checked the status of my order and it has passed through all these "queues". After a few more days, I emailed them and they simply said that they had no idea when my package would arrive. After a few more days, I got an email from Canpar saying that I'd get the package in a day but I never got it. I then emailed Saffire Blue and they didn't say hello, we're sorry, or give me an explanation as to what happened to my package. Instead they sent me the original email notification that Canpar had sent me...oh, and they told me to contact Canpar myself. So I did. Canpar then sent me a delivery notice for today but I never got it. I then went online and did some searches for reviews and I saw that so many other people had the same experience as me. I should've done my research before I decided to buy from them. I have no idea if and when I'll ever get my package and it seems like they really don't care if they get so many bad reviews online. I checked on their FB page and I can't believe there wasn't single bad one, only raving reviews, which leads me to believe that they are honest reviews. I hope no one else has to go through this! I've ordered from New Directions and they have fabulous customer service and they are very reliable. I also tried Soap and More and they have great service. I strongly recommend avoiding Saffire Blue at all costs!

Susan Barclay-Nichols said...

Hi Carmen! I have no idea where you arrived at the idea that I recommend Saffire Blue, especially based on this from the post..."Saffire Blue (Ontario) - Given the number of complaints you'll read below and given my own experience with the owners, I cannot in good conscience recommend this company in any way. There are so many companies with great feedback that I have decided to remove all but this reference to the company on this blog." She threatened to sue me, and her husabnd phoned me to call me all sorts of names.

Did you see all the horrible reviews in this post as well? Yeah, no one here is recommending Saffire Blue for anything these days. And iIt seems very likely that someone would delete bad reviews from their Facebook page, especially this company, whose owners cannot accept any criticism or even gentle suggestions.

Have you tried Voyageur Soap & Candle or Windy Point? I love these two suppliers so much!

Katrīna Orešonoka said...

Hi! I am recently moved to Toronto and was surprised, that I can't find any stores for cosmetic supplies in Toronto, because in my home city, Riga, are more than 10 local shops with very good choice of supplies, more than 30 emulsifiers, 15 different surfactants, about 20 vaxes and thickeners, more than 70 additions for lotions, various oils, essentials oils, extracts. I was expected that in Toronto will be something similar, because Toronto is bigger city. Thank you for giving list of online stores! I was explored all of them, but could not find all necessary stuff what I need and shipping is very expensive too!

I decided to buy supplies from aroma-zone.com (France), because they have very good variety of ingridients and shipping cost is the same as from B.C. Shipping cost 18 euro, no matter how much you buy. If you buy for more than 95 euro, shipping to Canada is free! But because I don't buy so much to reach this amount, maybe there is somebody from Toronto to buy together! If there is interest to buy from aroma-zone, we can create even facebook group for collective buyings.

yummystuh said...

Why O why do I keep doing this to myself? Giving Saffire Blue the benefit of the doubt yet again only to be filled with frustration and regret. Placed an order Oct 23. It's still 'In processing queue'. I just called them only to be told that it says in their policies that there will be a delay of up to 7 days to process an order due to a new inventory system. Hello?! It's day 9 now. I have customers waiting. I was told my order would be given to the shipping manager and rushed. Let's see what happens. Continue breathing... not holding my breath. Have already placed an order elsewhere.

Thank you SKS packaging for being so awesome! So much for ordering locally. :(

Catherine DeVos said...

I also had a bad experience with S.B., wont order from them again.

Catherine DeVos said...

Katrina, let's connect, I live north of Toronto.!

Babes said...

Hey Katrina, I would be interested too. Am in Mississauga.

Simple Life for the Crazy Working Mama said...

Not sure if anybody that had bad experiences is interested, but there is a BBB for Ontario. I see BS on there and only have 2 complaints. I would recommend submitting complaints. According to the BBB they have an "A" rating. From reading this, I wouldn't consider that warranting an A. I was just getting ready to place an order and decided to do a search for oil quality before ordering. Sure glad I did. Seems like the quality doesn't seem to be the issue, but product shortages, shipping, and customer service. Danette

http://www.bbb.org/western-ontario/business-reviews/aromatherapy-and-essential-oils/saffire-blue-in-tillsonburg-on-1053127

Esther C said...

Thank you for this very eye-opening and informative post! I was looking to buy larger glass bottles to refill my liquid soaps, laundry detergent, etc at The Soap Dispensary on Main St. in Vancouver. I was looking at SB's site but saw some other great companies just around the corner. I'll be heading to Voyageur Soap & Candle!

Susan Barclay-Nichols said...

Esther, that place looks amazing! I'm in Vancouver on Tuesday, and I'm definitely visiting them!
And definitely take a trip to Voyageur as they are awesome. But beware, you'll get sucked into making all kinds of lovely things when you see the supplies for making candles, soaps, and more!